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Old 12-17-2007, 07:57 PM
Greenhorn
 
Join Date: Oct 2007
Location: N. Hills area N.C.
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Default Wesco trailers - great service

I have a Wesco tandem trailer with LED rear lights. The last time I was pulling the boat home I had a buddy following me who said it looked like 1/2 the light bulbs in the right light were out. I figured I was going to replace the bulbs myself, but when I took the light off the trailer it turns out to be a sealed unit - except I could see water in the housing.
Called Wesco this morning, and spoke to Jeremy in parts and warranty. He took all my information including trailer serial #, and said he was mailing out a replacement unit today. I had expected to and was prepared to buy a replacement since the trailer is 1.5 year old, although it is a 2007 model year trailer. But, Jeremy said to just ship the defective one back in the same box. No charge!

Great service Wesco!

Last edited by CAP1; 12-17-2007 at 08:30 PM.
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Old 12-17-2007, 09:42 PM
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Location: Roxboro/Cary, NC
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Glad I bought one too. Very happy with it.
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Old 12-18-2007, 06:44 AM
Bait Boy
 
Join Date: Dec 2007
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wow for once good service from a manufacture thats great
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Old 12-18-2007, 06:23 PM
Greenhorn
 
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Got home this afternoon and the replacement was waiting at the door.
What customer service to overnight it during the holiday rush!
Will be sending the old unit back as soon as I can swap them out.
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